inibet FAQ

inibet requires a valid government-issued photo ID — your Malaysian IC (MyKad), Passport, or Driving Licence — along with a recent proof of address such as a utility bill or bank statement dated within three months. For higher withdrawal tiers, a selfie holding your ID may also be requested. KYC completion is required before processing your first withdrawal.

On the inibet login page, click "Forgot Password" and enter your registered email address. You will receive a secure password reset link within a few minutes. If the email does not arrive, check your spam folder or contact our 24/7 live chat support team for assisted account recovery.

No. inibet strictly allows one account per player. Duplicate accounts are prohibited under our Terms and Conditions. If multiple accounts are detected linked to the same person, household, or payment method, all associated accounts will be suspended and funds may be forfeited pending a compliance review.

To close your inibet account, contact our support team via live chat or email [email protected] with the subject line "Account Closure Request". Any verified balance will be refunded to your registered payment method before closure. If you are closing your account due to gambling concerns, we encourage you to consider our self-exclusion tool on the Responsible Gambling page instead.

Touch 'n Go eWallet withdrawals at inibet are typically processed within 5 to 15 minutes during normal operating hours. In some cases, especially during peak periods or where additional verification is required, processing may take up to 2 hours. Once inibet approves the transaction, funds appear in your TNG eWallet immediately.

inibet does not charge any withdrawal fees on standard transactions. However, your bank or e-wallet provider (Maybank, CIMB, Public Bank, Touch 'n Go, Boost, etc.) may apply their own service charges depending on the transaction type. For cryptocurrency withdrawals, standard network (gas) fees apply and are deducted from the withdrawal amount.

The minimum withdrawal amount at inibet is RM 50 for all standard payment methods including DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost, and GrabPay. Cryptocurrency withdrawals have a minimum equivalent value of RM 100. Withdrawals below the minimum threshold cannot be processed.

Withdrawal delays at inibet most commonly occur for three reasons: your KYC identity verification is incomplete or pending review; an active bonus wagering requirement has not yet been fully met; or your withdrawal request was flagged for routine compliance review. Contact our 24/7 live chat team with your withdrawal reference number and our team will provide a status update promptly.

Yes. inibet's live casino tables are powered by certified third-party providers including Evolution Gaming and Pragmatic Play Live. All live dealer games are streamed in real time from professional studios with multiple camera angles. Game outcomes are determined by physical cards, balls, or wheels — not software RNG — and are governed by the respective provider's published rules and audit certifications.

Yes. inibet covers Liga Super Malaysia fixtures with pre-match and live in-play betting markets, including 1X2, Asian Handicap, Over/Under goals, Correct Score, and First Goalscorer. Odds are updated in real time during live matches. Liga Super Malaysia is featured alongside EPL, Champions League, La Liga, Bundesliga, and other major football competitions.

Yes. inibet is fully optimised for mobile web browsers on both Android and iOS devices. Live football betting — including Liga Super Malaysia, EPL, and international fixtures — is available on mobile with real-time odds updates, live score displays, and one-tap bet placement. No app download is required; the mobile web platform delivers the full desktop experience through your browser.

RTP percentages vary by individual slot title. Most games on inibet carry an RTP between 94% and 97%, as certified by the respective game providers. The published RTP is a theoretical long-term statistical average — it does not guarantee individual session results. You can check the RTP for each title in the game's information panel or paytable before playing.

A wagering requirement (also called rollover) specifies how many times you must stake a bonus amount before it becomes withdrawable. For example, a RM 100 bonus with a 30x wagering requirement means you need to place RM 3,000 in total bets before withdrawal is permitted. Sports bets and slots typically contribute 100% toward the requirement, while certain table games may contribute at a lower rate as stated in the individual promotion terms.

Yes. All bonuses on inibet carry an expiry date, which is clearly stated at the time of the offer. If the wagering requirement is not completed before the bonus expiry date, the remaining bonus funds and any associated winnings derived from those bonus funds will be forfeited. Always check the expiry period before accepting a bonus.

Yes. inibet operates a tiered loyalty programme that rewards active players with points on every qualifying bet placed. Points accumulate and unlock benefits including cashback rebates, exclusive reload bonuses, faster withdrawal processing, and dedicated VIP account management. Programme details including point earning rates and tier thresholds are available on the Promotions page.

Whether a bonus applies to live casino games depends on the specific promotion terms. Some inibet bonuses are valid across all game categories including live casino, while others are restricted to slots or sports betting only. Live casino game contributions toward wagering requirements are also specified per promotion and are commonly set at a lower percentage than slots. Check the relevant promotion terms for full details.

The minimum age to register and play at inibet is 21 years old. This is a strict requirement applied uniformly to all players regardless of location within Malaysia. inibet conducts age verification during the KYC process. Any account identified as belonging to a person under 21 will be immediately closed and all winnings forfeited.

inibet offers both temporary and permanent self-exclusion. To activate self-exclusion, go to Account Settings and select Responsible Gambling, or contact our support team via live chat or at [email protected] with the subject "Self-Exclusion Request". Temporary exclusions range from 24 hours to 6 months. Permanent self-exclusion cannot be reversed. Your available balance will be refunded upon exclusion.

Log in to your inibet account, navigate to Account Settings, and select the Responsible Gambling section. From there you can set daily, weekly, or monthly deposit limits. Limit reductions take effect immediately. Any request to increase an existing limit is subject to a mandatory 7-day cooling-off period before the higher limit is activated — this is a deliberate design to protect players from impulsive changes.

If gambling is causing financial, emotional, or relationship difficulties, help is available. In Malaysia, you can contact Talian Kasih on 15999 (available 24 hours) or Befrienders Kuala Lumpur at 03-7627 2929. Internationally, GamCare (gamcare.org.uk) provides online resources and counselling. inibet's own support team is also available 24/7 via live chat to assist with activating any responsible gambling tools on your account.